Q: Can you scan slides or negatives?
A: No, this is for prints only.
Q: What resolution are my photos scanned at?
A: All photos are scanned at 300 dpi. The final file size will vary depending upon the size of the original photograph. A standard 4×6 usually is about 1 to 1.5 MB in size. Many websites refer to resolution as a pixel by pixel notation. To determine what your own picture’s pixel-by-pixel resolution will be, multiply the inches by 300 dpi. For example, a 4″x6″ print will have a resolution of 1200 x 1800 (4″ x 300dpi = 1200 pixels, 6″ x 300dpi = 1800 pixels).
Q: Can you scan my photos at a higher resolution?
A: No, we only scan photos at 300 dpi for bulk scanning. 300 dpi is ideal for making reprints and slightly larger enlargements from your images. These JPEG scans are also ideal for sharing with others and using as Power Point and other video presentations. Higher resolution or files saved as TIFFs typically are larger files that the average person doesn’t need and it can slow down your computer due to these larger files sizes. We recommend 300 dpi files for nearly every application.
Q: Are my photos returned to me?
A: Yes, your photos are returned to you along with the digital DVD data disc of your scanned photos. We do not offer a service to dispose of or keep your photos. All photographs will be returned with your order.
Q: Are my bundled photos returned to me in the same bundles?
A: While we try to keep your bundles of photos together, there are times when this is not feasible. We need to fit the photos back in the box for return shipping along with the DVD and any other additional options you may order. This means we may need to break apart bundles. We will not shuffle your photos like a deck of cards but your photos may not be in the same order you sent them to us in.
Q: How long will it take to complete my scanning order?
A: Photo scanning is typically completed in one week.
Q: Can you custom name my files or put my images into separate folders on the DVD?
A: Due to the high number of photos that are scanned in an average order and our daily scan totals, we cannot offer to custom name your scanned images or separate them into folders. We start every order at 00000001.JPG and continue until the last photo scanned in numerical order. You can easily rename your files after you receive the DVD back. We recommend that you use any number of free file renaming software that is available that will automatically rename your files once copied to your hard drive. You can find quite a few at VersionTracker.com by searching for “file rename.”
Q: How much compression do you use when saving the pictures in JPEG format?
A: Due to the high number of photos that are scanned in an average order, we use what would be considered a medium compression rate to ensure that we can fit the most images on a disk without losing quality.
Q: Will the order of the scanning be the same as the photos in the box?
A: Scanning your pictures in a specific order requires an additional fee. If you do not wish to pay for this additional option, your entire order must be organized by size.
Q: What is your policy on scanning copyrighted materials that I do not own the rights to?
A: Due to copyright laws, we are unable to scan any professionally-taken image that is copyrighted. This includes pages from books, magazines, and postcards. These images will not be scanned. Please visit the US Copyright website.
Q: Are the final scans designed for personal archiving and sharing or can I also make giant museum-quality poster enlargements from the files?
A: These high-speed photo scans are designed to digitally preserve your regular photos. This is not designed to archive professional images with museum-quality clarity. There is no refund for high-speed photo scans. Prior to completing your order, you must understand and agree that we cannot guarantee the image quality of the reproductions or individual quality control your files due to the extremely high volume scanning operation.
Q: Can you scan tiny pictures, too?
A: The smallest photo that can be included is 3×3 inches. Photos must measure at least 3 inches on all sides to qualify for scanning. Anything smaller will be returned to you unscanned.
Q: Can you scan cropped and cutout photos?
A: No, all photos must be either square or rectangular photos. We cannot accept any photos that are odd shaped or does not have four 90-degree corners.
Q: What happens if my pictures are curled or bent?
A: Any photo that is excessively bent or curled will not be scanned. All photos must be able to lay reasonably flat when stacked with other photos. If they are only slightly curled or curved, there may be some distortion in the areas where the images does not lay flat upon the glass as it is scanned.
Q: What are your limits of liability?
A: IMPORTANT: Before ordering any of our products or services, you must first agree to read and agree to our terms, including the limit of liability and copyright agreement (these documents can be found on the “Getting Started” page).
I have my disc, now what?
Q: Will I be able to download the returned disc to color correct the scanned photos?
A: Yes, the images are not copy protected in any way and are yours to do with as you please. You can create a slide show, edit the photos, reorganize or rename the photos.
Q: I’ve downloaded my files onto my hard drive but it says they are locked. How do I unlock them?
A: Once on your hard drive, on a PC, simply select all, right-click on any highlighted file and select Properties. In the Attributes, simply make sure the Read-Only is unchecked. With a Mac, select all the files and press Command-Option-I. In the Ownership & Permission, change from Read Only, to Read & Write.
Q: Can I use the newly scanned digital DVD to view my photos on the TV with my DVD player?
A: The DVD we provide you with is not a video DVD. It is only a DVD with your JPEG files on it. There are a number of slide show creation software products available that would allow you to create a movie for your DVD player to watch on a TV. Some examples are: iDVD ® or Nero PhotoShow ®. However, some newer model DVD players do have a slide show feature but most limit the number of photos that can be loaded, usually well below the 1,000 mark. In our experience, most DVD players will not load more than 200 images.
If your question was not answered here, please contact us at (630) 325-6517 or email firstname.lastname@example.org.